Here’s What Our Customers Are Saying
We can spend all day talking about how great we are, but we’d rather let our customers do the talking.
“The saying you get what you pay for. Well in this case I got a lot more than I paid for. Simply put, I had a toilet fixture issue in one bathroom, wife mentioned hearing great things about the Moffett plumbing service on a local radio station. I called at 8pm at night and Nicole answered and was very pleasant and friendly. I mentioned if they extended a good price I would do both bathrooms. Well I set the appointment for the following morning, their technician Ray Dolan arrived on time and was very professional and explained things very clearly and accurately with no pressure. He assessed my problem and explained my options and cost, it was a no brainer, and once I gave the thumbs up he went right to work, and man this guy works hard! Through then entire job he kept a positive pleasant attitude even after having to crawl under my home to get to the pipes that needed to be replaced on a hot day in SOCAL. I watched him work and the quality of his work is bar none and I would have been foolish not to allow him to replace my second bathroom fixture. He was on the job for about 6 hours, but because of the work involved and the quality it was for good reason. For the flat price I paid I received top quality service and hardware and I never thought I would be so excited to flush my new toilets. This man does his job extremely well and the detail and cleanliness in which he works is phenomenal. The install of both toilet fixtures was exemplary and I had no remorse when signing the check for payment for services rendered. I was worth every single penny of what I spent for the quality of the work and time spent to provide the service. I very highly recommend Tom Moffett Plumbing without hesitation. If you want it done right call these guys. I am a Diamond Club Member and having that piece of mind that no matter what happens with anything in my home that involves water, they are there to fix the problem. Don’t think, just call them, you won’t be disappointed. “
– Anthony D
“Thank you Tom Moffett Plumbing for your excellent customer service, your plumber Chris came clean cut, wore protective coverings on his shoes and provided me with great service and explained to be the problem in terms that I could understand.As a precaution I also asked him where I was to shut off the main water line in case of an emergency and he did so. I was very satisfied with his service, and the time it took for him to get here and do the job. Chis is an asset to your company.”
– B. Russell
“We had an outdoor plumbing issue that needed to be resolved but each person who tried, did not succeed. Then, along came Chris from Moffett Plumbing. He immediately diagnosed the problem and described the procedures necessary to fix the problem. Chris did an exemplary job of resolving the drainage issue and of cleaning up all the mess. Even though our vacation plans will most likely change,because that money “went down the drain” we are very pleased with Chris and with the entire Moffett staff of professional plumbers.”
– Steve & Casandra
“We contacted Tom Moffet Plumbing in August after repeated drain clogs. We chose Tom Moffet Plumbing because it is a larger firm and has its own camera to look into the drains. Plumber Paul and Assistant Dave spent two days at our home and worked hard to diagnose and solve the problem. We had large roots in our drain pipe that caused repeated back ups. They were very professional in explaining the problem, showing the problem areas and in walking us through our options and costs for each. They worked for 11 hours on the 2nd Day to make sure the job was done, including clearing a last minute clog. They represented your company very well in terms of their professionalism and work ethic. I would refer them to anyone needing plumbing services.”
– J. & D. Quackenbush
“Two plumbers came to clean our drain, one was expert and other one on training. They were knowledgeable about drain, and did know where to start with. They came on time and finished the job in timely manner.”
– J. Gaglani
“The technicians that came out to service my dead water heater were very professional. Joe was very knowledgeable when explaining what the problem was, pricing options, and possible solutions to the problem. Both of the technicians were respectful, charming, considerate, and animal friendly. Both technicians are an excellent asset to the company; and would recommend them for any plumbing problem.”
– Jill S.
“I have an older townhouse whose plumbing is showing its age. I have been a customer of Moffett Plumbing for several years and have been very satisfied with their work. I have used them primarily for repairs and emergencies including major drain repair, drain snaking, pressure regulator installation, and water heater replacement (the first and last no easy task due to limited access space). I am currently negotiating with them to replace the rest of my worn-out plumbing components as a single package deal. May be a bit pricy, but high-quality and very professional. (Note that I do not know the going rate for plumbing repairs; Moffett might be a bit on the high end, but they deliver quality work. They work on a fixed item fee basis and give estimates first. And their company trucks are fairly large plumbing warehouses/shops on wheels; it is very rare that they have to go pick up parts or equipment in mid job.) If you become a regular customer or anticipate repeat plumbing emergencies, I recommend their “Diamond Club” membership — you get weekend emergency service and some price discounts. My membership paid for itself the first year, as I had a few emergencies (mostly drain stoppages at bad times) in a row. My only caveat is that they may be a bit pricy and they will attempt to sell you side services — Diamond Club membership, water softeners/filters, drain care products — but are NOT high-pressure about it. You can refuse if you can’t afford them. Someone told me that’s just part of the plumbing business competition.”
– Ken P.
“On Sunday Aug 5th the main water line to my rental property burst and the decision to completely re-pipe the building was the most timely and efficient way to correct the problem. I am very pleased with the professional manner in which Tom Moffett Plumbing performed the work. I was personally on site during the entire project operation (which) enabled me to oversee… and observe the workmen. They worked diligently and efficiently during the entire time and often worked long and late hours in order to restore water service to the complex. “
– Linda T.
“My tenant called me with an emergency leak, which appeared to be the water heater. Water was seeping through the drywall into the garage and through the exterior wall as well. I randomly found Tom Moffett Plumbing online, and called. The technician, Mike, arrived promptly, and quickly diagnosed the problem as a leak from the kitchen fridge. Great work and very professional.”
– Jake W.
We’d love to hear your feedback, good or bad! Every time we hear back from our valued customers, we get better.